What is your returns policy?
UK Returns Policy:
If you wish to return or exchange your purchase you must notify us within 14 days of receiving your product.
Please note we do not offer a free returns service for any unwanted goods; you are required to pay for any unwanted return from £9.95 per box. Alternatively you can use our renegotiated courier services. If you would like to arrange your own return, please contact us for our returns address and ensure to include your customer order details with the package, as we are unable to process the returned goods without this information. Before returning your purchase, please ensure the goods are in the same condition as they were originally sent. Unwanted products must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. Product must not have been used or assembled in any way. We do not accept responsibility for items lost or damaged in transit back to us. We recommend that you get proof of postage for any returns.
Boutique Camping Supplies Ltd retains the right to refuse a refund on any item deemed not to be resalable. Once we have received the item and confirmed that it is unused, we will issue a full refund, excluding the cost of shipping for both directions.
Non-UK Returns Policy:
Boutique Camping cannot arrange any collections that are free of charge of unwanted or faulty goods from outside the UK. If your order is faulty, we will ask you to arrange the shipping of the goods back to us and we will credit you the shipping amount once we have received a receipt showing the full amount. We will also request a tracking number for products returned so we are able to track the parcel. If you simply wish to return unwanted goods, then you will have to cover the return delivery charge. Should you have any further enquiries, please do not hesitate to contact us.